When a storm strips tiles or brings down a chimney in Cheltenham, we respond fast — making the roof safe, documenting the damage for your insurer, and carrying out the permanent repair. Two-hour target response, and we deal with the claims paperwork so you don't have to.
For storm damage in Cheltenham we aim to attend within two hours to make the roof safe and watertight, then document the damage for your insurance claim and carry out the permanent repair. Make-safe work is £150–£600 and we support the claim at no extra charge. Call 0124 235 2251.
Storm damage is different from a normal repair — there's the emergency, then the insurance claim, then the permanent fix. We handle all three.
We aim to reach your Cheltenham property within two hours to make the roof safe — removing loose tiles, sheeting exposed areas and stopping water ingress before it damages your home.
Get a Quote →We photograph and document all storm damage to the standard insurers require, giving you the evidence your claim needs and a clear report of cause and extent.
Get a Quote →We deal directly with your insurer or their loss adjuster, provide itemised quotes in their format, and manage the paperwork — at no extra charge on top of the repair.
Get a Quote →The most common Cheltenham storm damage: tiles and slates stripped by gusts funnelling off the Cotswold escarpment. We refix or replace and check the whole slope for hidden movement.
Get a Quote →High winds topple weakened chimney pots and stacks. We make the stack safe, clear debris and rebuild or repoint as part of the claim.
Get a Quote →Once the roof is safe we trace and repair the point of water entry, and advise on drying out any internal damage for your claim.
Get a Quote →Two-hour target response across Cheltenham. We make it safe and handle the claim.
After a storm the priority is simple: stop further water and remove any danger, then work out the extent and how it's paid for. Cheltenham's exposed spots — the Cleeve Hill edge, open estates and tall terraces — take the worst of it.
When it is not the answer: Not all post-storm damage is urgent — a couple of slipped tiles with no water ingress can be a booked repair rather than an emergency call-out. We'll tell you honestly which yours is. Read the full guide.
Cheltenham sits at the foot of the Cotswold escarpment, and that geography shapes its storm damage. South-westerly gales rolling in off the Severn Vale hit the town's western and southern edges first — Hester's Way, Benhall, Springbank and Up Hatherley — while winds funnelling over and around Leckhampton Hill and Cleeve Hill can accelerate as they drop into the town, catching the higher properties in Charlton Kings, Battledown and Leckhampton with stronger gusts than the sheltered central streets.
The most common storm damage we repair in Cheltenham is wind-lifted tiles and slates, and the pattern maps onto the housing stock. The nail-sick concrete tiles of the post-war estates are the most vulnerable — already loose from corroded fixings, a single gale can strip a whole slope. On the Regency and Victorian roofs, it's more often individual slipped slates and, more seriously, lead flashings and ridge tiles lifted or displaced, which then let water in during the rain that follows the wind.
Chimney damage spikes after the biggest storms. Cheltenham's tall period stacks, many with eroded mortar and aged flaunching, are exactly the structures that topple pots or shed brickwork in a severe gale — a genuine safety risk to whatever is below. Our first job on these is always to make the stack safe and clear fallen debris, then document it fully for the claim before rebuilding or repointing.
The tail of a storm is when the damage becomes expensive. A few tiles lost in the wind seem minor until the following downpour drives water through the gap into the loft, ceilings and walls. Getting the roof made safe and watertight within hours — not days — is the single biggest thing that limits the internal damage, and therefore the size and stress of the eventual insurance claim.
The Association of British Insurers (ABI) defines a storm for claims purposes as involving violent winds, usually gusts of at least 47–55 mph, often with rain, hail or snow. Documenting wind speeds and the specific damage at the time is central to a successful storm-damage roof claim.
If a storm damages your Cheltenham roof, take these steps: first, photograph everything you safely can from ground level — the more evidence the better for your claim. Second, take reasonable steps to prevent further damage, such as catching water inside and moving valuables, as insurers expect you to mitigate. Third, notify your insurer promptly and get a professional make-safe done. Call us and we'll attend fast, sheet the roof, document the damage to insurer standard, and guide you through the claim from there.
Our priority on arrival is to stop the water and remove danger — temporary weatherproofing, securing or removing loose material.
We assess the full extent and document it with photographs — exactly what you need for an insurance claim.
A clear written quote for the permanent repair, in a format that supports your insurer where a claim is involved.
We carry out the lasting fix with matched materials once approved, with the same 10-year workmanship guarantee as any job.
| Job | Typical duration |
|---|---|
| Phone response | Immediate, 24/7 |
| On-site make-safe | Same day, often within hours |
| Photographic damage report | Same or next day |
| Permanent repair | Within days of approval |
In a widespread storm we prioritise by danger and active water ingress, and always tell you honestly where you are in the queue.
Emergency make-safe is done wherever it can be done safely from ladder or tower; permanent repairs use scaffold where the job needs it. Scaffold is specified for: the permanent repair, where safe standing time at height is required - always itemised in your written quote, never a hidden extra, and we arrange it.
Cheltenham's Regency terraces and dense let terraces near the town centre have limited rear access, so pavement scaffold and skips usually need a permit. Pavement scaffold and skip permits go through Cheltenham Borough Council; allow a few working days on streets like Montpellier Street, the Suffolks, the terraces off St Paul's Road where space is tight.
The permanent storm repair carries a written 10-year workmanship guarantee; the make-safe is a documented temporary measure to support your insurance claim.
If a fault appears in covered work, we come back and put it right. No quibbling, no re-charge.
Storm work is fast and focused on stopping the problem; we advise on drying out and provide the documentation your insurer needs. You do not need to stay home for external work - we just need power and access agreed in advance.
We make safe in the conditions that caused the damage — that's the job — then complete the permanent repair once the weather clears. Cheltenham's damp, tree-lined autumns push leaf fall into valleys and gutters, a common trigger for the penetrating damp behind tenant complaints.
Emergency make-safe is priced by scope; most permanent repairs are covered by your insurance claim, which we support at no extra charge.
Rapid attendance to remove loose material, sheet exposed areas and stop water ingress.
Permanent repair of wind damage — tiles, slates, ridges, flashings. Often covered by your claim.
Making a storm-damaged stack safe, clearing debris, then rebuild or repoint under the claim.
Documentation, insurer-format quotes and loss adjuster liaison at no extra charge on the repair.
"Storm Ciarán stripped tiles off our Springbank roof and water was coming through. They were there within the hour, sheeted it, and did all the insurance photos. Claim went through without a hitch."
"A chimney pot came down onto our Charlton Kings roof in a gale. They made it safe same day, documented everything for the insurer and rebuilt the stack. Took all the stress out of it."
"Lost ridge tiles in the November storms on our Benhall semi. They dealt directly with the loss adjuster, quoted in the insurer's format, and we paid nothing but the excess."
Photograph the damage safely from ground level, take reasonable steps to limit further damage inside, and notify your insurer promptly. Then call us on 0124 235 2251 — we aim to attend within two hours to make the roof safe and watertight, and we document everything to the standard your insurer needs.
Most home insurance policies cover storm damage, provided the damage results from a genuine storm event. The ABI generally defines this as gusts of at least 47–55 mph. We document the damage, cause and extent to insurer standard and can quote in their format, which gives your claim the best chance of a smooth settlement.
We aim to reach your property within two hours for genuine storm emergencies, 24/7. The priority is making the roof safe and watertight before the rain that follows the wind drives water into your home, which is what turns a minor repair into an expensive internal claim.
Yes. We can deal directly with your insurer or their loss adjuster, provide itemised quotes in the format they require, and manage the documentation — at no extra charge on top of the repair. It takes the paperwork and stress off you.
Wind-lifted tiles and slates, especially on the nail-sick concrete roofs of the post-war estates and the exposed higher properties near Leckhampton and Cleeve Hill. Displaced ridge tiles, lifted lead flashings and toppled chimney pots on the town's tall period stacks are the next most common.
Emergency make-safe is £150–£600 depending on scope, and permanent repairs range from £250 to £2,000 — though most are covered by your insurance claim, leaving you to pay only your excess. We support the claim at no extra charge. Chimney make-safe and rebuild is £300–£1,200.
Yes — there are three stages: the emergency make-safe, the insurance claim, and the permanent repair. A normal repair is just the fix. Storm damage needs fast attendance to limit further loss, careful documentation for the claim, and then the permanent repair, which we handle end to end.
For immediate emergencies or the permanent repairs that follow, here's where to go next.
Two-hour target response across Cheltenham, 24/7. We make it safe, document the damage and handle your claim.
0124 235 2251