No pushy sales, no call-out fees, no surprises. Here's exactly what happens from your first call to the day we hand over the guarantee — the process we've followed on Cheltenham roofs for over twenty years.
Tell us the job in 30 seconds. No pushy sales, no call-out fee.
📞 Call Now: 0124 235 2251We start with a free survey, give you a written itemised quote with no obligation, and take no deposit on repairs under £500. We schedule around you, protect your property, clear all waste, and hand over a written 10-year workmanship guarantee at sign-off. Nothing is paid before materials are on site.
Seven clear steps. You'll always know what's happening next and what it costs before any work begins.
Call us or request a callback and we'll talk through the problem in a couple of minutes. Urgent leak? We prioritise it. Not urgent? We book a survey at a time that suits you — no pressure either way.
Get a Quote →We come and look properly — on Cheltenham's period stock that means checking the slate, leadwork, valleys and chimney, not just the obvious. You get an honest assessment, including if the answer is 'you don't need the work yet'.
Get a Quote →A clear written quote breaking down materials, access, scaffold and VAT — so you can compare it against any other. Fixed price, no vague estimates, no hidden extras added later.
Get a Quote →Once you approve, we book the work around your diary and give you a firm start date and duration. We keep you posted if weather shifts the plan.
Get a Quote →Scaffold or tower goes up safely where the job needs it — arranged and itemised by us, with any Cheltenham Borough Council pavement permit handled. We protect your garden, drive and borders.
Get a Quote →Skilled, tidy work with matched materials and correct lead codes. We keep the site safe, sheet below the work area, and clear debris as we go rather than leaving a mess to the end.
Get a Quote →Free survey and a written quote across Cheltenham. No call-out fee, no deposit on repairs, no pressure.
Over twenty years working on Cheltenham roofs has taught us that the difference between a good job and a bad one is usually in the survey, not the tiling. When we come to look at a Regency terrace in Montpellier or Lansdown, we're reading the whole roof — the condition of the Welsh slate, the state of the concealed parapet and valley leadwork, whether the chimney flaunching has cracked, how the previous repairs were done. On a post-war semi in Benhall or Hester's Way, we're checking the extent of nail sickness before quoting, because that single fact decides whether you need a repair or a re-roof. A proper survey is why our quotes hold to the penny.
Our written quote is deliberately itemised because that's what protects you. It shows the materials, the scaffold or tower cost, any timber or membrane work, and the VAT, separated out so you can see exactly what you're paying for and compare it against any other quote you've been given. This is the single best defence against the doorstep traders who work Cheltenham's older streets with vague verbal prices and cash-only demands — a genuine roofer puts it in writing.
When it comes to access, we handle everything. For most repairs we work from towers or roof ladders; scaffold is specified only where a job needs safe standing time at height, and it's always in the quote, never a surprise. Where scaffold sits on a pavement — common on the terraced streets around St Paul's, Fairview and the town centre — we arrange the Cheltenham Borough Council permit and factor in the few working days it takes. On conservation-area streets we're mindful of how scaffold and skips affect neighbours and the streetscape.
On the day, we work tidily and safely, sheet below the work area, and clear waste as we go rather than leaving a heap for the end. You don't need to be home for external work — we just need access and power agreed in advance. When the job's done we walk the work with you, explain what we did, and hand over a written 10-year workmanship guarantee. And because we take no payment before materials are on site, and no deposit at all on repairs under £500, your money stays yours until the work is genuinely under way.
NFRC and TrustMark consumer guidance both advise homeowners to insist on a written, itemised quotation and to avoid paying large sums up front — a reputable roofer takes no substantial payment before materials are on site and provides a written workmanship guarantee.
A homeowner in Charlton Kings called about a damp patch on a bedroom ceiling. On survey we traced it to failed step flashing where a rear extension met the main slope — not the tiles, as they'd feared. We quoted £340 in writing, took no deposit, scheduled it the following week, worked from a tower in half a day, re-dressed the flashing in code 4 lead, cleared up, and handed over the guarantee. No scaffold needed, no upsell, no mess. That's the process working as it should — and it's the same whether the job is £300 or £13,000.
"What struck me was the honesty at the survey stage — they told me our Leckhampton roof didn't need the full job another firm had quoted. Booked them for the smaller repair on the spot."
"Written quote, firm date, no deposit, tidy work, guarantee handed over at the end. Exactly what they said would happen, happened. Refreshingly straightforward."
"They handled the scaffold permit for the pavement outside our St Paul's terrace and warned us it'd take a few days. No stress, no surprises on the invoice."
No. The survey and written itemised quote are free and carry no obligation, anywhere in Cheltenham. You only pay once you've approved the work and it's under way — and we take no deposit at all on repairs under £500.
Not on repairs under £500 — nothing up front. On larger jobs like re-roofs we use staged payments, but you never pay before materials are on site. This protects you and is the opposite of how doorstep rogue traders operate.
We inspect the whole roof properly for your property's era — slate, leadwork, valleys, chimney and fixings on period stock; nail sickness and ridge condition on post-war estates. You get an honest assessment, including if we think you don't need the work yet.
We do. Scaffold or tower is specified only where the job needs it, itemised in your quote, and we arrange any Cheltenham Borough Council pavement permit — allowing the few working days it takes on the town's tighter terraced streets.
Not for external work — we just need access and power agreed in advance. We protect your garden, drive and borders, sheet below the work area, and clear waste as we go.
Because it's itemised — materials, access, scaffold and VAT separated out — so you can compare it against any other quote. We'd always encourage you to get two or three. Our written guide on choosing a roofer explains exactly what to look for.
A walk-through of the completed work, a clear itemised invoice, and a written 10-year workmanship guarantee that's transferable if you sell. Manufacturer material warranties sit on top of that.
How we work sits alongside honest pricing and honest advice. These pages go deeper.
Free survey and a written quote across Cheltenham. No call-out fee, no deposit on repairs, no pressure.
0124 235 2251