Storm damage, sudden leaks, displaced slates — we respond fast across Cheltenham and Gloucestershire. On-site within hours. No call-out fee. 24 hours a day, 7 days a week.
For an active roof leak, storm damage or a dangerous slipped slate in Cheltenham, we offer 24/7 emergency call-outs with same-day make-safe from around £180. We stop the water first, then quote the permanent repair separately. No call-out fee on the follow-up work. Call 0124 235 2251 now.
Cheltenham's position at the foot of the Cotswold escarpment means south-westerly storm fronts hit with force. These are the situations that need same-day attention.
Wind-driven tile loss is the most common emergency across Cheltenham's Hester's Way and Benhall estates, where ageing concrete tiles lose grip in storm conditions. We make the roof safe and document damage for insurance purposes.
Call Now →Water entering the property through failed flashings, slipped slates or cracked ridge tiles needs same-day attention to prevent ceiling and structural damage. We locate the source and apply an immediate weathertight fix.
Call Now →High winds can displace chimney pots or crack mortar joints on Cheltenham's period properties, creating a falling hazard and an entry point for water. We make chimneys safe and carry out emergency repointing.
Call Now →Fallen trees, vehicle impact or roof void collapse requires immediate assessment and stabilisation. We carry out emergency works to make the structure safe before full repairs are planned.
Call Now →Call us and we'll be on-site within hours. No call-out charge, 24/7.
A genuine roofing emergency is water actively getting in, or something that could fall and hurt someone. Knowing the difference between that and a problem that can wait a few days saves you the premium of an out-of-hours call-out.
When it is not the answer: If nothing is actively leaking and nothing is at risk of falling, it isn't an emergency — a booked repair in the next few days is cheaper than an out-of-hours call-out, and we'll say so honestly rather than charging you a premium you don't need. Read the full guide.
When you call us for a Cheltenham emergency, we gather basic information about the situation and dispatch a roofer immediately. Our priority on arrival is to make the property watertight and safe — this may involve temporary repairs using heavy-duty roofing felt and batten fixings, which will hold until permanent materials can be installed.
We photograph all damage before starting any work. If you're making an insurance claim for storm damage, we can provide a full written report with timestamped images, an itemised repair schedule, and liaison with your loss adjuster if needed.
We work with all major insurers and can provide detailed written reports to support your claim. We document all damage before any work begins and provide itemised invoices for the insurer.
You call, we establish how urgent it really is and talk you through anything you can do safely from the ground — like moving valuables and containing water indoors — while we're on the way.
Our priority on arrival is to stop the water and remove any danger: temporary weatherproofing, tarpaulin, securing or removing loose material. We make it safe first, before anything else.
Once the immediate risk is handled, we assess the underlying fault and give you a written quote for the permanent repair — no pressure to decide on the spot.
The lasting fix is booked separately once you've approved it, with no call-out fee on the follow-up work and the same 10-year workmanship guarantee as any of our jobs.
| Job | Typical duration |
|---|---|
| Phone response | Immediate, 24/7 |
| On-site make-safe (Cheltenham) | Same day, often within hours |
| Temporary weatherproofing | Same visit |
| Booked permanent repair | Within days |
In a widespread storm across Gloucestershire we prioritise by danger and active water ingress; we'll always tell you honestly where you are in the queue.
Emergency make-safe is done from a ladder or tower wherever it can be done safely; if a permanent repair needs scaffold, that's arranged for the booked follow-up, not the call-out. Scaffold is specified for: the booked permanent repair, if the job needs safe standing time at height - always itemised in your written quote, never a hidden extra, and we arrange it.
Cheltenham's Regency terraces in Montpellier and Lansdown have railings, lightwells and shared party walls that limit rear access, so pavement scaffold and skip space usually need a permit. Pavement scaffold and skip permits go through Cheltenham Borough Council; allow a few working days on streets like Montpellier Street, the Suffolks, the terraces off St Paul's Road where space is tight.
| Job | Typical range | Notes |
|---|---|---|
| Emergency call-out + make-safe | from £180 | 24/7, temporary weatherproofing |
| Storm-damage make-safe | £180–£450 | Secure/remove loose material |
| Emergency leak repair | £200–£600 | Where a lasting fix is possible on the day |
| Temporary roof tarpaulin | £180–£400 | Holds until permanent repair |
| Permanent repair (booked) | priced separately | No call-out fee on follow-up |
Worked example: A storm-lifted ridge over a Prestbury pavement, made safe the same evening with loose sections removed and the ridge temporarily weatherproofed: around £260, with the permanent re-bed quoted separately.
The emergency call-out is invoiced after the visit. The permanent repair is separately quoted and, if under £500, needs no deposit — nothing before materials are on site.
The permanent repair carries our written 10-year workmanship guarantee; emergency make-safe is a temporary measure to stop damage, documented for any insurance claim you need to make.
If a fault appears in covered work, we come back and put it right. No quibbling, no re-charge.
An emergency visit is fast and focused on stopping the problem; there may be some water and debris to deal with, and we'll advise on drying out and any insurance documentation. You do not need to stay home for external work - we just need power and access agreed in advance.
We carry out make-safe in the conditions that caused the emergency — that's the job — using temporary weatherproofing that holds until the weather clears for a permanent fix. Cheltenham's sheltered vale position brings damp Cotswold-edge autumns and heavy leaf fall from the town's many mature trees, which keeps north-facing slopes slow to dry.
"Storm took out about 15 tiles on the front of our Victorian terrace in St Paul's. Called at 9pm and they were here by 7am — made it weathertight before the rain came back. Can't ask for more than that."
"Leak came through the bedroom ceiling at 11pm on a Sunday. They took the call, arrived by midnight, located the failed flashing and had it sealed within the hour. Brilliant response."
"Chimney pot came down in the January winds. They made it safe that afternoon, wrote up a full report for our insurer, and came back to complete the rebuild the following week. Exactly what you need."
We aim to be on-site within 2–4 hours for Cheltenham emergency call-outs. In most cases we can make the roof weathertight the same day, with permanent repairs completed within 48–72 hours.
No. We never charge a call-out fee. You pay for the work completed — nothing else. This applies at any time of day or night across Cheltenham and Gloucestershire.
Storm damage, missing or displaced tiles leaving the roof deck exposed, leaks entering the property, structural damage to the roof, failed flashings causing active water ingress, and any situation where the property is at risk of further damage if left overnight.
Yes. We can provide a detailed report and photographs to support your insurance claim, and work directly with loss adjusters if required. We document all damage before starting any emergency work.
Call us on 0124 235 2251 then: move valuables away from the leak, place buckets or towels to catch water, check the loft if safe to do so to gauge the extent. Do not go onto the roof. We will assess and make safe on arrival.
Yes. Our team carries Welsh slate, lead flashing and lime-compatible materials for period property emergencies. We understand conservation area requirements and can advise on compliance during the emergency visit.
Yes. Where permanent repair cannot be completed same-day, we apply heavy-duty temporary weatherproofing to secure the property overnight. We return to complete permanent repairs typically within 48–72 hours.
24/7 emergency roofing across Cheltenham and Gloucestershire. No call-out charge.
0124 235 2251Dedicated emergency roofing guides for key towns across Gloucestershire — local response times, area-specific housing stock and what to expect.
We provide emergency roofing across Cheltenham and the surrounding Gloucestershire towns. Tap your area for local details, or call 0124 235 2251.